From scattered tools to a single SmartAqua platform.
SmartAqua Solution is a Solution-as-a-Service platform designed to elevate water utility management through digital innovation, with a strong focus on reducing Non-Revenue Water and making day-to-day operations fully traceable.
- Purpose-built for water supply utilities.
- Replaces paper, spreadsheets and ad-hoc tools with clear digital workflows.
- Supports systematic NRW reduction across District Metered Areas (DMAs).
Why SmartAqua for water supply utilities?
Many water supply utilities still rely on dispersed spreadsheets, paper forms, Viber groups and phone communication. This makes it difficult to control Non-Revenue Water and to understand what is happening on the network in real time.
SmartAqua brings all operational data and processes into a single, easy-to-use environment:
- A shared operational “source of truth” for leaks, bursts and interventions.
- Clear responsibilities and status tracking for every NRW-related activity.
- Direct link between field activities and the water supply network map.
- Structured data foundation for regulatory reporting and future analytics.
Digital NRW & operations workflow
SmartAqua supports the full Non-Revenue Water process, from first symptom on the network to documented repair and analysis at DMA level.
End-to-end workflow:
- Report – Leak, burst or anomaly reported via mobile or office.
- Verify – Location, priority and type of event validated by operations staff.
- Assign – Work order dispatched to field crew with clear instructions.
- Repair – On-site intervention with GPS, photos, materials and time tracking.
- Close – All information stored against the asset and DMA.
- Analyse – KPIs for NRW, repair times and DMA performance support better planning.
By structuring every step, utilities gain better visibility of real losses and can continuously improve how leaks are detected, prioritised and repaired.
Platform features for NRW-focused utilities
SmartAqua combines WebGIS, workflows and analytics into one platform tailored to the reality of water distribution systems.
- WebGIS & Asset register – Pipes, valves, hydrants, connections and DMAs in a single map.
- Digital work orders – From leak reports and repairs to flushing, valve operations and maintenance.
- Mobile apps for field crews – Collection of photos, GPS positions and notes directly from the field.
- Operational dashboards – Overview of open interventions, repair times and workload.
- NRW & DMA indicators – Support for structured NRW reduction programmes.
- Integration ready – Connection with SCADA, IoTs, CRM, ERP and external analytics tools.
Contact & next steps
If you are part of the management or board of a water supply utility and are looking for structured ways to reduce Non-Revenue Water and strengthen operational control, SmartAqua can support your strategy.
We usually start with a short strategy-oriented online session focused on your current NRW targets, regulatory obligations and existing systems. Based on that, we propose a realistic pilot or phased roadmap with measurable outcomes.
For directors and decision-makers:
Use this session to validate whether SmartAqua can help you meet investment, performance
and compliance expectations without adding another overly complex IT project.
- Email: info@smartaqua.co
- Web: www.smartaqua.co
